Clear

2°C

Matatiele

Clear

Humidity: 53%

Wind: 12.87 km/h

  • 23 Aug 2017

    Clear 18°C 2°C

  • 24 Aug 2017

    Partly Cloudy 17°C 1°C

Information Communication Technology (ICT)

Head: Mr Tsietsi Raleting

Telephone: 039 737 8179
Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.


OVERVIEW OF THE UNIT

The ICT Services Unit is responsible for provision of ICT Infrastructure, Computers and Applications Support as well as Telephone, Cell phones and Mobile Data Support to achieve the following purpose:

  • To acquire and use Information and Communication Technologies in a manner which:
    (i) leverages economies of scale to provide for cost effective service;
    (ii) Ensures the interoperability of its Information Systems with Information Systems of other institutions to enhance service delivery;
    (iii) Eliminates unnecessary duplication of information and communication technologies in Matatiele Local Municipality; and
    (iv) Ensures security of Matatiele Local Municipality’s Information Systems;
  • To use Information and Communication Technologies to develop and enhance the delivery of service at Matatiele Local Municipality;
  • To align the use of Information and Communication Technology by staff of Information and Communication Technologies to achieve optimal service delivery; and
  • To promote the access to municipal services through the use of Information and Communication Technologies

SUB-UNITS

  • ICT Management and Governance
    - ICT Organisational Structure
    - ICT Policy development
    - ICT Performance monitoring
    - ICT Reporting
    - ICT Project management
    - ICT Service Providers Management
  • ICT Service Desk
    - Service Strategy
    - Service Design
    - Service Transition
    - Service Operation - Continuous Service Improvement
  • ICT Infrastructure Support
    - Network Support
    - Computer Support
    - Data Centre Administration
    - Systems Administration
  • ICT Applications Support
    - Database Support
    - Software Support
    - Website Access Support
    - Document Management Support
  • Telephone and Mobile Phones and Data Support
    - Telephone Support
    - Cellphone Support
    - Mobile Data Card Support
    - Switchboard Operation

Vision

To be a thriving and well-managed municipal business support unit that’ll be everyone’s first choice

Mission

To provide reliable and secure ICT services within the Matatiele Local Municipality

UNIT VALUES

To achieve the whole mission of the Unit, the values below, as derived from section 195 for the constitution, guides our behaviour and actions. Responsiveness •

  • Accountability
  • Responsibility
  • Impartiality
  • Efficiency
  • Effectiveness

Emergency Details

Electrical Services : 0397378171
Prepaid Sales : 0397378203
Finance Office : 0397378203
Fire & Disaster : 0392560610
SAPS : 0397379901
Water : 0397374324
Ambulance : 10177
Tayler Bequest Hospital : 039 737 3107
Traffic : 0397379662